The House of Blackness (“THOB”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and share personal information when you use thehouseofblackness.com, our event discovery and ticketing platform, event management services, ticket scanning services and related services (collectively, the “Platform”).
By using the Platform, creating an account, purchasing a ticket, registering for an event or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use the Platform, we may collect the following information:
Account Information
Full name
Email address
Telephone number
Username
Account credentials
Profile information
Organisation or business information
Ticket and Event Information
When you purchase or use a ticket, we may collect:
Event purchased or registered for
Ticket type
Ticket quantity
Booking reference
Ticket status
Check-in status
Date and time of check-in
Event attendance information
Event Organiser Information
If you create or manage an event through THOB, we may collect:
Your name
Business or organisation name
Email address
Telephone number
Event details
Venue information
Ticket pricing and sales information
Payment and payout information
Payment Information
Payments made through the Platform may be processed by third-party payment providers, including Stripe.
THOB may receive information necessary to confirm and administer a transaction, such as:
Transaction reference
Amount paid
Currency
Payment status
Limited payment-related information
THOB does not normally receive or store your complete payment card number when payment is processed directly by a third-party payment provider.
Technical Information
When you use the Platform, we may automatically collect certain technical information, including:
IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages and features accessed
Date and time of access
Referring website
Platform usage information
Cookies and similar technologies
2. How We Use Your Information
We use personal information for purposes including:
Creating and managing user accounts.
Processing ticket purchases and bookings.
Sending ticket confirmations.
Sending booking and event-related communications.
Providing event organisers with information necessary to manage their events.
Validating tickets and managing event entry.
Operating our ticket scanning and check-in services.
Managing events and event listings.
Processing payments and refunds.
Providing customer support.
Maintaining and improving the Platform.
Preventing fraud and unauthorised activity.
Protecting the security of our Platform.
Communicating important changes to events or services.
Complying with applicable legal and regulatory obligations.
Sending marketing communications where permitted by law.
We aim to collect and process only information that is reasonably necessary for the purposes for which it is collected.
3. Legal Basis for Processing
Where applicable data-protection law requires a legal basis for processing personal information, we may process your information because:
Performance of a Contract
Processing is necessary to provide a service you have requested, such as processing a ticket purchase, managing an account or providing event services.
Legal Obligations
Processing is necessary for us to comply with legal, accounting, tax, regulatory or other legal requirements.
Legitimate Interests
Processing is necessary for legitimate business purposes, including maintaining Platform security, preventing fraud, improving our services and administering the Platform, provided those interests do not override your rights.
Consent
Where required, we may request your consent before processing your information for a particular purpose, including certain marketing activities or optional cookies.
Where processing is based on consent, you may withdraw your consent at any time.
4. Ticket Purchases and Event Organisers
When you purchase a ticket for an event through THOB, certain information may be shared with the relevant event organiser where necessary to administer the event.
This may include:
Your name
Email address
Ticket information
Booking reference
Check-in status
Event organisers are responsible for their own use of attendee information and must comply with applicable privacy and data-protection laws.
5. Ticket Scanning and Check-In
THOB may use QR codes, barcodes and ticket-scanning technology to validate tickets and manage event attendance.
When your ticket is scanned, we may record information such as:
Ticket reference
Ticket type
Event
Date and time of scanning
Check-in status
Scanner or check-in device information
This information is used to prevent duplicate or fraudulent ticket use and to help event organisers manage attendance.
6. Payments
Payments may be processed by third-party payment providers, including Stripe.
When you make a payment, the relevant payment provider may process your payment and personal information according to its own privacy policy and terms.
THOB may receive transaction information necessary to confirm your purchase, process refunds and maintain transaction records.
7. Marketing Communications
We may send you service-related communications, including:
Ticket confirmations
Booking confirmations
Event updates
Event cancellation or postponement notices
Account notifications
Security notifications
Important Platform announcements
Where permitted by applicable law, we may also send promotional communications about THOB, events, artists, tickets and related experiences.
You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
8. Cookies
THOB may use cookies and similar technologies to:
Keep you signed in.
Maintain your session.
Remember preferences.
Provide essential Platform functionality.
Improve website performance.
Understand how users interact with the Platform.
Maintain security.
Detect and prevent fraudulent activity.
Measure Platform usage.
Where required by applicable law, we will request consent before using non-essential cookies.
9. Sharing Personal Information
We may share personal information where reasonably necessary with:
Event organisers.
Event venues.
Payment processors such as Stripe.
Email and communications providers.
Hosting and technology providers.
Ticket scanning and check-in services.
Professional advisers and service providers.
Government authorities, regulators or law-enforcement bodies where legally required.
We do not sell your personal information to third parties.
10. Third-Party Services
The Platform may use or integrate with third-party services, including payment processors, hosting providers, email services, analytics services, mapping services and other technology providers.
These providers may process personal information on our behalf or independently in accordance with their own terms and privacy policies.
11. International Data Transfers
Some of our service providers may process personal information outside the country in which you reside, including outside South Africa or the European Economic Area.
Where applicable, we take reasonable steps to ensure that international transfers of personal information are carried out in accordance with applicable data-protection laws and appropriate safeguards.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access.
Unauthorised disclosure.
Accidental loss.
Destruction.
Alteration.
Unlawful processing.
Other security threats.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
We may retain information for longer where necessary to:
Comply with legal, accounting or tax requirements.
Resolve disputes.
Prevent fraud.
Enforce agreements.
Maintain transaction records.
Protect our legal rights.
When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.
14. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Object to certain processing.
Request restriction of certain processing.
Request transfer of certain personal information.
Withdraw consent where processing is based on consent.
Opt out of direct marketing communications.
Lodge a complaint with an applicable data-protection authority.
Under South Africa's POPIA framework, individuals have rights relating to access, correction and objection to the processing of their personal information.
If you are located in the European Economic Area or United Kingdom, additional rights may apply under applicable data-protection legislation.
To exercise your rights, contact us using the details in the Contact Us section below.
15. Children's Privacy
The Platform is not intended to knowingly collect personal information from children where doing so would breach applicable law.
Some events may have their own minimum age requirements. Event organisers and venues may impose age restrictions or verification requirements for particular events.
16. Third-Party Websites
The Platform may contain links to third-party websites, including websites operated by event organisers, venues, artists, payment providers and other organisations.
THOB is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last updated” date shown at the beginning of this Privacy Policy.
Where required by applicable law, we will provide additional notice of significant changes.
18. Contact Us
If you have questions about this Privacy Policy, your personal information, your account or your privacy rights, please contact us:
The House of Blackness
Email: info@thehouseofblackness.com
Website: thehouseofblackness.com
We may ask you to provide reasonable information to verify your identity before processing certain requests concerning your personal information.
Privacy Policy version: 1.0
Effective date: 23 September 2026